Privacy Policy

Last updated: March 5, 2026

1. Who We Are

24TechDesign LLC ("24TechDesign," "we," "us," or "our") provides website design, development, and maintenance services through multitenant platforms. For the purposes of data protection laws, we act primarily as a data processor for client data and a data controller for our own business operations.

Data Isolation: While our platform uses shared codebase architecture, client data is logically separated and isolated. Each client website operates independently with its own data boundaries.

Shared Authentication: User authentication is managed at the platform level using phone number verification (SMS one-time passcodes). This means an account created at one merchant on our platform can be used to sign in at other merchants on the same platform. However, each merchant's customer data — including order history, loyalty points, and preferences — is fully isolated per merchant and is never shared between merchants.

2. Information We Collect

Information You Provide

• Contact details (name, email, phone number, business name)
• Billing and payment details (processed securely by a third‑party payment processor; we do not store full card numbers)
• Website content and assets you submit
• Support requests and communications

Information Collected Automatically

• IP address, browser type, device information
• Usage and performance analytics
• Error logs and service diagnostics
• Subscription and payment status via a third‑party payment processor

3. Data Collection for Clover POS Integration

Data Collection from Clover POS

To provide our services, we collect and store specific information from your Clover account, including:

• Merchant details: Store hours, branding assets, and business information
• Inventory data: Menu items, categories, modifiers, and pricing
• Customer information: Name, contact details, and transaction history

External Loyalty Database

To facilitate our multi-tier rewards program, customer contact information and loyalty point balances are stored securely on our external servers. This data is used solely to track loyalty status, apply rewards, and enable the rewards program functionality across the merchant's online ordering platform.

Payment Security for Clover Integration

We do not store or process raw credit card data on our servers. All payment transactions are handled via the Clover Hosted iFrame, ensuring industry-standard PCI compliance and tokenization of sensitive payment information. Payment tokens are securely transmitted to Clover for processing.

4. Mobile Application Data Collection

Information Collected Through Mobile Apps

• Device information: Device model, operating system version, unique device identifiers, and mobile network information
• Push notification tokens: Used to deliver order updates, promotions, and announcements on behalf of the business
• Location data: When permitted by the user, approximate location may be used for store locator features and delivery/pickup services. Users can disable location access through their device settings
• Order history: Items ordered, order totals, and order status within the app
• App usage analytics: Screen views, feature usage, and crash reports to improve app performance
• Account information: Name, email, phone number, and loyalty program data when provided by the user

How Mobile App Data Is Used

• Processing and fulfilling orders placed through the app
• Sending push notifications for order updates, promotions, and business announcements
• Providing store locator and location-based features
• Managing loyalty and rewards programs
• Improving app performance and user experience
• Communicating with users about their accounts

Third-Party Services in Mobile Apps

• Apple App Store / Google Play Store: App distribution and in-app purchases are subject to Apple's Privacy Policy and Google's Privacy Policy
• Push notification services: Apple Push Notification Service (APNs) and Firebase Cloud Messaging (FCM) for delivering notifications
• Analytics providers: Crash reporting and usage analytics to improve app stability

Data Relationship for Mobile Apps

24TechDesign acts as the app developer and publisher on behalf of our business clients. Each business client is the data controller for their customer data collected through the app. 24TechDesign processes this data on their behalf to provide app functionality. Users should refer to the individual business's policies for information about how the business uses their data.

5. SMS Messaging

24TechDesign operates an SMS messaging program on behalf of its merchant clients. By providing your phone number and tapping "Send Code" on any merchant site powered by our platform, you consent to receive SMS messages from that merchant, including:

• One-time verification codes (OTP): A single SMS containing a numeric code to authenticate your sign-in. Sent only when you initiate a sign-in.
• Marketing and promotional messages: Occasional messages about offers, rewards, new menu items, and announcements from the specific merchant whose site you signed in through. Message frequency varies.

Opt-Out

You can cancel SMS messages at any time. Reply STOP to any message to unsubscribe. After texting STOP, you will receive one final SMS confirming your unsubscription. No further messages will be sent unless you re-opt in.

Help

If you are experiencing issues with the messaging program, reply HELP for assistance, or contact us at contact@24techdesign.com.

No Third-Party Sharing of SMS Data

No mobile information (including phone numbers and SMS opt-in consent) will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.

6. How We Use Information

• Provide and maintain our services
• Process recurring payments and subscriptions
• Communicate regarding accounts, updates, and support
• Improve service reliability and security
• Comply with legal and tax obligations

7. Information Sharing

• Payment processors: payment processing and fraud prevention
• Hosting and infrastructure providers: service delivery
• Email and analytics providers: communications and performance insights

We may also disclose information if required by law, to protect our rights, or as part of a business transfer.

Payment-related line items, including platform fees and payment processor fees, may appear on invoices or billing statements provided to website owners.

8. Data Security

• Encryption in transit where applicable
• PCI-DSS compliant payment processing via a third‑party payment processor
• Access controls and regular system updates

No method of transmission or storage is 100% secure; therefore, absolute security cannot be guaranteed.

9. Data Retention

• Account data: retained while active
• Payment records: retained as required by applicable tax and legal obligations (payment transaction data is also independently retained by our third-party payment processor per their own policies)
• Client website data: deleted within 30 days after service termination
• Aggregated analytics data may be retained indefinitely

Account Deletion

Users can delete their account at any time through the app or website account settings. Deleting an account at a specific merchant removes all data associated with that merchant, including loyalty points, rewards history, and per-user notification preferences. Accounts at other merchants on the platform are not affected. When no merchant accounts remain, authentication credentials are permanently deleted from the platform.

Users may also request a full platform-wide deletion of all data across all merchants by emailing contact@24techdesign.com. Such requests will be processed within 30 days.

10. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal data. You may exercise these rights as follows:

• Account deletion: You can delete your account at a specific merchant directly through the app or website account settings.
• Full platform-wide deletion: You can request deletion of all your data across all merchants by emailing contact@24techdesign.com.
• Data access and correction: Requests can be submitted to contact@24techdesign.com.

We will respond to all data rights requests within 30 days.

11. California Privacy Rights (CCPA/CPRA)

California residents have the right to know what personal data is collected, request deletion, and opt out of the sale or sharing of personal data. We do not sell personal data.

12. Cookies

• Essential cookies for functionality
• Analytics cookies for performance insights
• Payment processor cookies for payments and fraud prevention

13. International Data Transfers

Your information may be processed in the United States. Appropriate safeguards are used where required by law.

14. Changes

We may update this policy periodically. Continued use of our services constitutes acceptance of the updated policy.

15. Contact