Terms of Service

Effective date: June 14, 2026 · Last updated: June 14, 2026

1. Services

• Website design, development, and maintenance
• Hosting setup and management
• Content updates and technical support
• eCommerce integrations when included in your subscription

2. Billing & Payments

Plan Types

24TechDesign offers the plan types described below. The current fee amount, billing frequency, and included features for each plan are disclosed to you at the time of subscription and remain available at all times via (i) the applicable point-of-sale provider's app marketplace listing, for subscriptions purchased through that marketplace, or (ii) 24techdesign.com/pricing, for direct subscriptions. The applicable fee at the time you subscribe (and as subsequently modified in accordance with this Section) is the fee you owe.

Food Service Plans (POS-Integrated Online Ordering & Loyalty)

• Online Ordering & Loyalty: Flat monthly subscription fee per location. Includes a custom-branded website, online ordering integrated with your point-of-sale provider, loyalty and rewards program, customer accounts, and marketing tools. No per-order fee from 24TechDesign.
• Branded Mobile App: Flat monthly subscription fee per location. Includes a custom-branded iOS and Android mobile application, push notifications, in-app ordering, location-based features, and the loyalty program delivered through the mobile experience. No per-order fee from 24TechDesign.
• Complete Suite (Website + Mobile App): Flat monthly subscription fee per location, bundling Online Ordering & Loyalty and Branded Mobile App, plus priority support, premium hosting, and bundled savings. No per-order fee from 24TechDesign.

Billing Mechanics

• How you are billed: Subscribers who install through a POS provider's app marketplace are billed through that marketplace's billing system (subscription and/or metered events appear on your point-of-sale provider's invoice). Subscribers who sign up directly at 24techdesign.com are billed through a third-party payment processor. By subscribing, you authorize automatic recurring charges on the applicable rail until cancellation.
• Setup and additional services: One-time setup fees, white-glove onboarding, custom design work, publishing/maintaining mobile applications to the Apple App Store or Google Play Store, custom integrations, and other services outside the standard plan inclusions may be billed separately by 24TechDesign and require completion of a separate billing setup with the 24TechDesign team. Where applicable, such fees are set forth in your individual service agreement, which prevails in the event of conflict with this Section.
• Currency: Plan fees are quoted in U.S. dollars (USD) by default. Equivalent fees in Canadian dollars (CAD) and other supported currencies are published in the applicable marketplace listing or your service agreement.
• Taxes: Fees are exclusive of any applicable sales, use, value-added, goods-and-services, or similar taxes, which you are responsible for paying except where 24TechDesign is legally required to collect and remit them.
• Late payment: If a fee remains unpaid after its due date, 24TechDesign may charge a one-time flat administrative late-payment fee of twenty-five U.S. dollars ($25) per delinquent invoice, reflecting the actual handling cost of following up on a past-due account. 24TechDesign may also recover the actual, documented out-of-pocket costs it incurs to collect the debt, including collection agency fees, court filing fees, and reasonable professional fees. 24TechDesign does not charge interest, finance charges, or any percentage-per-time accrual on past-due amounts. Non-monetary remedies for non-payment (including suspension of services and retention of deliverables) are described in Section 5 (Suspension and Termination).
• All fees are non-refundable.
• Price changes: 24TechDesign may modify plan fees with at least thirty (30) days prior written notice via the applicable marketplace listing, the 24techdesign.com pricing pages, and/or email to the address on file. Your continued use of the services after the effective date of a price change constitutes acceptance of the new fees.

3. Chargebacks and Payment Disputes

Good-Faith Dispute Process

If you believe a charge by 24TechDesign is incorrect, you must first contact us in writing at contact@24techdesign.com within ten (10) business days of the invoice date, describing the specific error, and allow 24TechDesign a reasonable period (not less than ten (10) business days from receipt of your notice) to investigate and respond. We will work in good faith to resolve any legitimate billing error.

Card Chargebacks Are a Material Breach

Filing a card dispute, chargeback, or payment reversal with a card issuer, bank, or payment network on a valid, authorized charge — without first following the Good-Faith Dispute Process above — is a material breach of these Terms.

Chargeback-Handling Fee and Cost Recovery

For each card dispute or chargeback filed in breach of the preceding paragraph, you will pay 24TechDesign:

• A flat chargeback-handling administrative fee of twenty-five U.S. dollars ($25) per dispute, reflecting the actual administrative cost of preparing and submitting evidence; and
• Reimbursement of all processor dispute fees, network fees, and other documented out-of-pocket costs actually incurred in connection with the dispute (including collection costs and reasonable professional fees if collection is required).

These amounts are flat cost-recovery only. 24TechDesign does not charge interest, finance charges, or any percentage-per-time accrual on disputed or chargeback-related amounts.

Suspension During a Disputed Charge

Upon receiving notice of a card dispute or chargeback filed against 24TechDesign, 24TechDesign may immediately and without further notice suspend all or part of the services and withhold all deliverables, code transfers, asset exports, domain transfers, data exports, and other handoffs until: (a) the dispute is withdrawn or finally resolved in 24TechDesign's favor by the card network or processor, and (b) your account is settled in full, including any chargeback-handling fees and reimbursable costs under this Section. A dispute filed against 24TechDesign does not pause your obligation to pay fees that come due during the suspension.

Amounts Recovered via Chargeback Remain Owed

Any amount recovered by you through a card dispute or chargeback for services that 24TechDesign actually rendered remains owed by you as a debt to 24TechDesign and is collectible as such, in addition to the fees and costs described in this Section.

4. Domain Registration and Ownership

How Domains Are Held

Where 24TechDesign registers a domain on a client's behalf as part of a plan or paid service, that domain is held in 24TechDesign's registrar account for the duration of the subscription, for operational convenience (DNS management, SSL issuance, and reliability). Where a client's plan or invoice includes domain registration, the client's paid fee covers the registration period actually purchased (for example, one year). Renewals paid by 24TechDesign during the subscription that are not separately reimbursed by the client are 24TechDesign's recoverable out-of-pocket cost and may be invoiced as such.

Transfer to the Client

Upon (a) the client account being paid in full, including any outstanding fees, late-payment administrative fees, chargeback-handling fees, processor dispute fees, unreimbursed domain renewals, and other documented amounts due under these Terms, and (b) a written transfer request from the client to contact@24techdesign.com, 24TechDesign will initiate transfer of the domain to a client- controlled registrar account within ten (10) business days. The client is responsible for providing a valid transfer recipient account and any registrar-required authorization codes.

Self-Registered Domains

A client may instead register a domain in the client's own registrar account at any time. In that case, 24TechDesign will only manage DNS records for the domain with the client's express authorization and will not hold the registration.

Good-Faith Handling

24TechDesign will not intentionally allow a client-associated domain held in 24TechDesign's registrar account to lapse during an active dispute over the account, and will not use any held domain in bad faith. Nothing in this Section requires 24TechDesign to transfer or release a domain prior to satisfaction of the conditions in "Transfer to the Client" above.

5. Suspension and Termination

Suspension or Termination by 24TechDesign

24TechDesign may suspend or terminate your access to all or part of the services, with or without prior notice, if you (i) materially breach these Terms or your service agreement (including the Chargebacks and Payment Disputes provisions in Section 3), (ii) engage in conduct that damages or is reasonably likely to damage our business, reputation, infrastructure, or operations or those of any third party (including our hosting, payment, or POS providers), (iii) exceed any usage limits or fair-use thresholds set forth in your service agreement, (iv) become insolvent, file for bankruptcy, assign assets for the benefit of creditors, or otherwise become unable to meet your obligations under these Terms, (v) fail to pay any fee that is more than fifteen (15) days past due, except where you have raised a good-faith billing error in writing to contact@24techdesign.com within ten (10) business days of the invoice date, describing the specific error, and are cooperating in good faith in its resolution (a card-network chargeback or payment-reversal filed against an authorized charge is not a good-faith billing-error notice for purposes of this clause), or (vi) use the platform fraudulently or for any unlawful purpose. We will use commercially reasonable efforts to notify you of the basis for any suspension or termination, except where prohibited by law or where we reasonably believe doing so would expose us, another customer, or a third party to harm.

Termination by the Client

You may terminate your subscription at any time by providing written notice to contact@24techdesign.com. Termination will take effect at the end of the then-current monthly billing period, and you remain responsible for all fees accrued through that date and for any amounts due under Section 3 (Chargebacks and Payment Disputes). For the Advanced Website + Mobile App package, cancellation requires thirty (30) days prior written notice, as further described in Section 16 (Mobile App Services); that notice period stands as the only package-specific difference, and the Effect of Cancellation procedure below applies in all cases.

Effect of Cancellation — Order of Operations

When a subscription is being wound down (whether on client termination or on termination by 24TechDesign), the following order of operations applies:

1. Notice. Written cancellation notice must be sent to contact@24techdesign.com. Filing a chargeback, non-payment, ghosting, or any other unilateral action does not constitute notice of cancellation and does not relieve you of any obligation under these Terms.
2. Final invoice. 24TechDesign will issue a final invoice covering: fees through the end of the then-current billing period; any outstanding balance from prior periods; late-payment administrative fees; chargeback-handling fees and processor dispute costs under Section 3; unreimbursed domain renewals under Section 4; and any other documented amounts due under these Terms.
3. Upon payment in full. Once the final invoice and any other outstanding amounts have been paid in full, 24TechDesign will: (i) make client data (including loyalty data, order history, and content assets) available for export for thirty (30) days; (ii) initiate domain transfer per Section 4 (Domain Registration and Ownership); and (iii) wind down any license to use delivered work.
4. Until settled in full. Until all amounts due under these Terms have been paid in full, 24TechDesign may withhold all data exports, asset transfers, domain transfers, code handoffs, and other deliverables.

Effect of Termination

• Services will remain active through the end of the current billing period unless terminated earlier for cause by 24TechDesign or as described in Section 3.
• No refunds will be issued for fees already paid or for any portion of a billing period that has already begun.
• Client data (including loyalty data, order history, and content assets) will be made available for export per the Order of Operations above; thereafter it will be deleted in accordance with our Privacy Policy.
• Sections of these Terms relating to limitation of liability, indemnification, intellectual property, confidentiality, chargebacks and payment disputes, domain transfer obligations, compliance with privacy laws, and dispute resolution will survive any termination or expiration of these Terms.

6. Client Responsibilities

• Compliance with applicable laws (tax, privacy, licensing)
• Accuracy and legality of all provided content
• Management of third-party tools and POS systems
• Responsibility for all content published on their website, including compliance with advertising standards, product claims, and regulatory requirements
• Ensuring proper licensing for any third-party content, images, or materials used on their website
• Maintaining appropriate business licenses and permits required for their operations

Content Warranty

Client represents and warrants that all logos, images, photographs, trademarks, trade names, brand assets, copy, video, audio, and other materials provided to 24TechDesign (collectively, "Client Materials") are owned by Client or are licensed to Client with rights sufficient to authorize 24TechDesign's use of the Client Materials in delivering the services, including display on Client's website, mobile application, marketing channels, and any platform integration. Client is solely responsible for any third-party intellectual property, publicity, or right-of-privacy claim arising out of the Client Materials, and Client's indemnification obligations under Section 10 apply in full to any such claim.

Review and Acceptance of Deliverables

Following launch of a Client website or mobile application, or following delivery of any update, content change, or revision to a live site or app, Client has fourteen (14) days to review the deliverable and report any errors, omissions, or inaccuracies in writing to contact@24techdesign.com. Absent such written notice within the review period, Client is deemed to have accepted the deliverable as published, and Client is solely responsible for the content as it then appears, including any inadvertent transcription, formatting, or data-entry error introduced by 24TechDesign during onboarding or updates. This Section does not limit Client's right to request future updates as part of the subscription; it allocates responsibility for content that remains uncorrected past the review period.

Client Backup and Ad-Hoc Requests

Client is responsible for maintaining its own copies of all Client Materials. During an active subscription, Client may access its content through the platform dashboard and standard export tools; following termination, Client may export its content during the data export window described in Section 5. Requests for ad-hoc data exports, asset reproduction, archival retrieval, or content delivery outside of those channels are not included in the subscription fee and may be quoted by 24TechDesign as a separate professional services engagement. Nothing in this Section limits statutory rights to access or portability of personal information that Client or its end customers may have under applicable law.

7. POS Integration & Loyalty Program

Menu & Pricing Accuracy

Merchants are solely responsible for ensuring that menu items, modifiers, and pricing synced from their POS system to the web storefront are accurate and up to date. 24TechDesign is not liable for discrepancies between POS data and what is displayed on the online ordering platform.

Loyalty Program Fulfillment

Merchants are responsible for the creation and fulfillment of all rewards and discounts offered through the multi-tier loyalty system. 24TechDesign provides the platform for tracking loyalty points and rewards but is not liable for the merchant's failure to honor rewards or for any disputes arising from the loyalty program.

Service Availability & Third-Party Dependencies

Our online ordering platform relies on third-party APIs (including the merchant's POS provider) and hosting providers. While we strive for high availability, 24TechDesign is not liable for temporary service interruptions caused by these third-party systems, including POS provider API outages or maintenance windows.

Compliance with POS Provider Terms

Merchant's use of this platform must comply with both these Terms and the developer agreement, app market terms, and any other applicable terms of the third-party POS provider integrated with the merchant's account. Merchants are responsible for reviewing and accepting their POS provider's terms as applicable to their use of the integrated platform.

8. Intellectual Property & Platform Use

• Client retains ownership of content they provide
• 24TechDesign retains ownership of all custom code and systems
• Client receives a non-exclusive license to use delivered work while subscribed
• Third-party integrations (payment processors, POS systems, analytics tools) are governed by their respective terms; 24TechDesign is not liable for third-party service failures or policy changes

Portfolio License

Client grants 24TechDesign a perpetual, non-exclusive, royalty-free, worldwide license to display the Client's project name, business name, logo, screenshots of the delivered work, and a brief description of the engagement in 24TechDesign's portfolio, case studies, sales materials, and marketing channels (including 24techdesign.com and social media). This license survives termination of the subscription and does not authorize use of Client Materials for any purpose unrelated to identifying the work as a 24TechDesign engagement.

9. Limitation of Liability

To the maximum extent permitted by law, total liability shall not exceed the fees paid in the 30 days preceding the claim.

10. Indemnification

Client agrees to indemnify and hold harmless 24TechDesign from claims arising out of client content, business operations, or legal non-compliance.

11. Dispute Resolution

Except for claims seeking injunctive or equitable relief, and except as provided in the next sentence, all disputes shall be resolved by binding arbitration administered by the American Arbitration Association. Either party may, at its option, bring an individual claim within the jurisdictional limits of a small claims court in the applicable jurisdiction in lieu of arbitration; such a claim must be brought on an individual basis only and may not be consolidated or treated as a class, collective, or representative action. Michigan law governs this agreement. Client waives jury trial and class actions.

12. Service Availability

Services are provided on a "best effort" basis. While we strive for high uptime, we do not guarantee uninterrupted service availability. Planned maintenance will be announced when possible. We are not liable for lost revenue, data, or business opportunities due to service interruptions.

13. Force Majeure

We are not liable for delays or failures caused by events beyond reasonable control.

14. Modifications

We may modify the services or these Terms from time to time. For current subscribers, 24TechDesign will provide advance notice of material changes to these Terms by email to the address on file and/or by updating the effective date at the top of these Terms. The version of these Terms in effect on the date you subscribed, together with any updates properly noticed under this Section, governs your subscription. Continued use of the services after the effective date of a change constitutes acceptance of the updated Terms.

15. Entire Agreement & Superseding Effect

These Terms constitute the entire agreement between the parties and supersede all prior or contemporaneous agreements, understandings, and communications, whether written or oral, relating to the subject matter herein.

16. Mobile App Services

Services Provided

• Design, development, and publishing of a custom branded mobile app on the Apple App Store and Google Play Store
• Online ordering integration within the mobile app
• Push notifications for promotions, order updates, and announcements
• Ongoing app maintenance, updates, and support
• Location-based app features for multi-location businesses

Pricing

• Mobile app service fees are specified in the client's service agreement and billed on a recurring basis
• 24TechDesign reserves the right to introduce transaction fees for orders placed through the mobile app with a minimum of 30 days written notice
• All fees are non-refundable

Developer Account Fees

• Apple Developer and Google Play Developer account fees may be covered by 24TechDesign or by the client, as specified in the client's service agreement

App Store & Platform Risks

• 24TechDesign is not liable for app rejections, removals, or policy changes imposed by Apple or Google
• App store review processes are outside our control; timelines for approval or updates may vary
• Changes to app store policies may require modifications to app functionality, and may be communicated to the client at 24TechDesign's discretion

Limitations of Liability for Mobile App

• 24TechDesign is not liable for failures in online ordering processed through the mobile app, including but not limited to order loss, incorrect orders, or payment processing errors
• 24TechDesign is not liable for data loss resulting from device failures, OS updates, or app store changes
• 24TechDesign is not liable for compatibility issues arising from specific devices, operating system versions, or third-party software
• 24TechDesign is not liable for outages or failures caused by third-party services (POS systems, payment processors, push notification services)
• 24TechDesign is not liable for any lost revenue, business opportunities, or consequential damages related to mobile app downtime or functionality issues

Ownership

• All app source code, architecture, and custom systems remain the property of 24TechDesign
• Client retains ownership of their branding, logos, content, and customer data
• Client receives a non-exclusive license to use the app while subscribed

Cancellation of Mobile App Services

• Either party may cancel mobile app services with thirty (30) days prior written notice. This thirty-day notice period is the only package-specific difference from the standard cancellation framework.
• Following notice, the Effect of Cancellation — Order of Operations in Section 5 applies in full (final invoice, payment in full, then export, transfer, and wind-down).
• Upon completion of wind-down, the app will be removed from the Apple App Store and Google Play Store. Client data and content will be available for export for thirty (30) days following completion of wind-down.

17. End Customer Accounts

End customers create accounts managed by 24TechDesign's platform using phone number verification (SMS one-time passcodes). Account credentials are shared across the platform; creating an account at one merchant allows sign-in at other merchants on the same platform.

Each merchant's data — including loyalty points, order history, and preferences — is isolated and independent. Deleting an account at one merchant only removes that merchant's data. The authentication account (phone number) is permanently deleted when no merchant accounts remain.

Full platform-wide deletion is available by contacting contact@24techdesign.com.

18. SMS, Email & Push Notification Communications

End Customer Communications

End customers may receive SMS messages, emails, and push notifications through the platform, including but not limited to:

• Order confirmations, updates, and receipts
• One-time passcodes for account verification
• Promotional offers, discounts, and marketing campaigns
• Loyalty program updates and reward notifications
• General announcements from the merchant

Consent & Opt-In

• End customers provide consent to receive communications when they create an account, place an order, or opt in through the website or mobile app
• Customer contact information may be synced from the merchant's POS system; merchants are responsible for ensuring that customers listed in their POS have provided appropriate consent to receive communications
• 24TechDesign is not liable for communications sent to contacts provided by the merchant without proper consent

Opt-Out

• End customers may opt out of promotional communications at any time by replying "STOP" to any SMS message, using the unsubscribe link in emails, or adjusting notification preferences in the app
• Transactional communications (order confirmations, verification codes) cannot be opted out of while using the service
• Standard message and data rates may apply to SMS communications

Merchant Responsibilities

• Merchants are solely responsible for the content, frequency, and legality of promotional campaigns sent through the platform
• Merchants must comply with all applicable laws and regulations regarding electronic communications, including CAN-SPAM, TCPA, and any state or local regulations
• 24TechDesign provides the tools for sending communications but is not liable for any consequences arising from merchant misuse, excessive messaging, or non-compliant content

19. Loyalty Program

Program Overview

The loyalty program allows end customers to earn points on qualifying purchases and redeem rewards as configured by the merchant. The program is powered by 24TechDesign's platform and data is stored in 24TechDesign's systems.

Merchant Responsibilities

• Merchants control the configuration of their loyalty program, including point values, reward tiers, and available rewards
• Merchants are solely responsible for the creation, fulfillment, and honoring of all rewards and discounts offered through the loyalty program
• 24TechDesign is not liable for disputes between merchants and customers regarding loyalty rewards, points balances, or reward fulfillment

Points & Rewards

• Loyalty points have no cash value and are non-transferable between merchants
• Each merchant's loyalty data (points, rewards, history) is isolated and independent from other merchants on the platform
• Rewards may include discounts, free items, or other benefits as determined by the merchant

Data & Platform Access

• Loyalty program data, including points balances, transaction history, and customer participation records, is stored and maintained by 24TechDesign
• 24TechDesign retains access to loyalty program data for platform operation, analytics, service improvement, and support purposes
• Merchants may access their loyalty program data through the platform dashboard
• Upon termination of services, merchants may request an export of their loyalty program data within 30 days

Program Modifications

• Merchants may modify their loyalty program settings at any time through the platform
• 24TechDesign reserves the right to update loyalty program features, functionality, or platform capabilities with advance notice
• 24TechDesign is not liable for any impact on end customers resulting from merchant changes to loyalty program terms, rewards, or point values

20. Confidentiality, Data, and Ideas

Neither party will disclose non-public information about the other's business, including the terms of this Agreement, technical specifications, customer lists, or information relating to the other party's operational, strategic, or financial matters ("Confidential Information"). The obligations in this Section do not apply to information that (i) is or becomes publicly available through no fault of the receiving party, (ii) was lawfully in the receiving party's possession before disclosure without a duty of confidentiality, (iii) is independently developed by the receiving party without reference to the disclosing party's Confidential Information, or (iv) is rightfully received from a third party without a duty of confidentiality.

Each party will implement and maintain reasonable safeguards to protect the other party's Confidential Information and will limit access to those personnel and contractors with a legitimate need to know. Either party may disclose Confidential Information to the extent required by subpoena, court order, or other valid legal process, provided that, where lawful, the disclosing party gives the other party prompt notice so that party may seek a protective order or other appropriate remedy.

24TechDesign may use data obtained through the platform to provide, operate, secure, and improve the services, to conduct internal research and analytics, and for aggregated or de-identified purposes, in each case in accordance with applicable law and the 24TechDesign Privacy Policy. Nothing in these Terms grants either party rights in the other party's ideas, concepts, know-how, or techniques that either party may independently develop, except as expressly set forth in these Terms.

21. Compliance with Privacy Laws

24TechDesign processes Merchant Data and Personal Information solely as a Service Provider (as that term is defined under the California Consumer Privacy Act, as amended ("CCPA")) and any other applicable privacy laws. 24TechDesign will not (i) sell or share Personal Information, (ii) retain, use, or disclose Personal Information for any commercial purpose other than providing the services to the Merchant under these Terms and the applicable service agreement, or (iii) retain, use, or disclose Personal Information outside of the direct business relationship between 24TechDesign and the Merchant. 24TechDesign's collection, use, retention, and disclosure of Merchant Data and Personal Information are limited to activities reasonably necessary and proportionate to provide the services described in these Terms.

24TechDesign will provide the same level of privacy protection as required of the Merchant under applicable privacy laws and will notify the Merchant promptly if it determines that it can no longer meet its obligations under such laws. Merchant has the right, upon reasonable notice, to take steps to stop and remediate any unauthorized use of Personal Information by 24TechDesign.

22. Data Subject Rights — Assistance with Requests

24TechDesign will reasonably cooperate with and assist Merchant in meeting Merchant's CCPA and other privacy law compliance obligations, including in responding to verifiable consumer requests from individuals exercising their rights under applicable privacy laws (including rights to know, access, correct, delete, and opt out of sale or sharing). Where 24TechDesign receives a data subject request directly from an end customer of a Merchant, 24TechDesign will redirect the request to the relevant Merchant and will assist the Merchant in responding using the functionality of the services where reasonably available. 24TechDesign will promptly notify Merchant of any complaint, inquiry, or other communication from a regulator or consumer that relates to either party's compliance with applicable privacy laws and will reasonably cooperate with Merchant in responding to any such matter.