Customer Terms of Sale & Use

Effective date: July 12, 2026

1. The Platform and the Merchant

24TechDesign provides the technology (websites, mobile apps, online ordering, and loyalty tools) used by independent businesses (each, a “Merchant”) to sell to their customers. When you place an order, your purchase contract is between you and the Merchant. The Merchant is solely responsible for the food, goods, or services you buy, including their preparation, quality, accuracy, fulfillment, pricing, and any refunds. 24TechDesign is not the seller and does not prepare, handle, or deliver any items.

2. Orders and Acceptance

• Placing an order is an offer to purchase. The order is accepted when the Merchant confirms or begins preparing it.
• The Merchant may decline or cancel an order (for example, if an item is unavailable, the location is closed, or pricing was displayed in error).
• You are responsible for reviewing your order details — items, quantities, modifiers, pickup/delivery method, and contact information — before submitting.

3. Prices, Taxes, and Fees

Prices are set by the Merchant and shown at checkout. Applicable taxes and any service, delivery, or processing fees are displayed before you confirm. The total presented at checkout is the amount authorized for your purchase.

4. Payment

Payments are processed by the Merchant’s payment provider through a secure, PCI-compliant flow. 24TechDesign does not store your full card details. By submitting payment you represent that you are authorized to use the payment method provided.

5. Prepared Food Orders

This section applies when you order prepared food or beverages.

• Cancellations: Because food is prepared to order, an order generally cannot be changed or cancelled once the Merchant has begun preparing it. Contact the Merchant immediately if you need to change an order.
• No returns: Prepared food and beverages are not returnable. Refunds or remakes for incorrect or unsatisfactory orders are at the Merchant’s discretion and handled directly by the Merchant.
• Allergens: If you have allergies or dietary restrictions, confirm ingredients directly with the Merchant. Item descriptions and modifiers may not list every allergen.
• Pickup and readiness: Pickup times are estimates. Please collect orders promptly.

6. Goods and Services (Retail & eCommerce)

This section applies when you purchase physical goods or services rather than prepared food.

• Shipping and delivery: Delivery methods, timeframes, and costs are set by the Merchant and shown at checkout. Title and risk of loss pass to you on delivery.
• Returns and exchanges: Returns, exchanges, and refunds follow the Merchant’s posted return policy. Contact the Merchant to start a return.
• Product information: The Merchant is responsible for product descriptions, images, availability, and pricing.

7. Cancellations and Refunds

Because your purchase is with the Merchant, all cancellations, refunds, and order disputes are handled by the Merchant under their policies. If a charge appears incorrect, contact the Merchant first. 24TechDesign can help route inquiries but does not issue refunds on a Merchant’s behalf.

8. Loyalty and Rewards

Some Merchants offer a loyalty or rewards program. Where offered:

• Points and rewards are provided and funded by the Merchant.
• Points and rewards have no cash value, are not transferable, cannot be exchanged for cash, and are void where prohibited.
• The Merchant may set, change, or end earning rules, redemption values, reward availability, and point expiration at any time.
• Points may be adjusted or reversed for returned, refunded, cancelled, or fraudulent transactions.
• A program may be modified or discontinued; unredeemed points may be forfeited on program termination or account closure.

9. Accounts

You may create an account to order, save details, or participate in loyalty. You are responsible for the accuracy of your information and for keeping your credentials secure. You must be able to form a binding contract to place an order.

10. Acceptable Use

You agree not to:

• Place fraudulent, false, or unauthorized orders;
• Use another person’s payment method without authorization;
• Interfere with, disrupt, probe, or attempt to gain unauthorized access to the platform;
• Misuse promotions, loyalty points, or referral mechanics; or
• Use the services for any unlawful purpose.

11. Mobile Apps

If you use a Merchant’s mobile app, additional app store terms apply. With your permission, apps may send push notifications and use device or location information to support ordering and offers. You can manage these in your device settings. Data practices are described in our Privacy Policy.

12. Intellectual Property

The platform, its software, and its design are owned by 24TechDesign or its licensors. Merchant names, logos, menus, and content belong to the respective Merchants. Nothing here grants you rights to use those marks or content except to place your own orders.

13. Third-Party Services

Ordering, payments, delivery, and app distribution may rely on third parties (for example, point-of-sale, payment, mapping, or app store providers). Their terms and privacy practices govern their portions of the experience.

14. Disclaimers

The platform is provided “as is” and “as available.” To the fullest extent permitted by law, 24TechDesign disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement, and does not warrant that the platform will be uninterrupted or error-free. 24TechDesign makes no warranty regarding the food, goods, or services sold by Merchants.

15. Limitation of Liability

To the fullest extent permitted by law, 24TechDesign will not be liable for indirect, incidental, special, consequential, or punitive damages, or for any issue arising from the food, goods, or services provided by a Merchant. 24TechDesign’s total liability for any claim relating to your use of the platform is limited to the amount of platform fees (if any) you paid to 24TechDesign for the transaction at issue, which for most customers is zero. Nothing limits liability that cannot be limited under applicable law.

16. Governing Law

These terms are governed by the laws of the State of Michigan, without regard to its conflict-of-laws rules. Consumer protection rights that apply in your jurisdiction are not waived where they cannot be waived by law.

17. Changes to These Terms

We may update these terms from time to time. The version in effect when you place an order governs that order. Material changes will be reflected by an updated effective date on this page.

18. Contact

Questions about an order, refund, or reward should go to the Merchant you purchased from. For questions about the platform itself, contact 24TechDesign at contact@24techdesign.com.