Terms of Service

Last updated: April 14, 2026

1. Services

• Website design, development, and maintenance
• Hosting setup and management
• Content updates and technical support
• eCommerce integrations when included in your subscription

2. Billing & Payments

• Fees are billed automatically on a recurring basis through a third‑party payment processor; by subscribing, you authorize automatic recurring charges until cancellation.
• A platform fee may apply to e‑commerce transactions processed through our platform, as specified in the client's service agreement. This fee is charged to the website owner and will be itemized on the website owner's invoice or billing statement; it does not increase the price paid by end customers.
• All fees are non-refundable
• When eCommerce is included, transaction fees (e.g., card processing fees) may apply depending on the integration type

3. Cancellation

• Either party may terminate at any time
• Services remain active through the current billing period
• No refunds for services already rendered

4. Client Responsibilities

• Compliance with applicable laws (tax, privacy, licensing)
• Accuracy and legality of all provided content
• Management of third-party tools and POS systems
• Responsibility for all content published on their website, including compliance with advertising standards, product claims, and regulatory requirements
• Ensuring proper licensing for any third-party content, images, or materials used on their website
• Maintaining appropriate business licenses and permits required for their operations

5. Clover POS Integration & Loyalty Program

Menu & Pricing Accuracy

Merchants are solely responsible for ensuring that menu items, modifiers, and pricing synced from their Clover POS to the web storefront are accurate and up to date. 24TechDesign is not liable for discrepancies between POS data and what is displayed on the online ordering platform.

Loyalty Program Fulfillment

Merchants are responsible for the creation and fulfillment of all rewards and discounts offered through the multi-tier loyalty system. 24TechDesign provides the platform for tracking loyalty points and rewards but is not liable for the merchant's failure to honor rewards or for any disputes arising from the loyalty program.

Service Availability & Third-Party Dependencies

Our online ordering platform relies on third-party APIs (including Clover) and hosting providers. While we strive for high availability, 24TechDesign is not liable for temporary service interruptions caused by these third-party systems, including Clover API outages or maintenance windows.

Compliance with Clover Terms

Merchant's use of this app must comply with both these Terms and the Clover App Market Developer Terms. Merchants are responsible for reviewing and accepting Clover's terms as applicable to their use of the integrated platform.

6. Intellectual Property & Platform Use

• Client retains ownership of content they provide
• 24TechDesign retains ownership of all custom code and systems
• Client receives a non-exclusive license to use delivered work while subscribed
• Third-party integrations (payment processors, POS systems, analytics tools) are governed by their respective terms; 24TechDesign is not liable for third-party service failures or policy changes

7. Limitation of Liability

To the maximum extent permitted by law, total liability shall not exceed the fees paid in the 30 days preceding the claim.

8. Indemnification

Client agrees to indemnify and hold harmless 24TechDesign from claims arising out of client content, business operations, or legal non-compliance.

9. Dispute Resolution

Except for claims seeking injunctive or equitable relief, all disputes shall be resolved by binding arbitration administered by the American Arbitration Association. Michigan law governs this agreement. Client waives jury trial and class actions.

10. Service Availability

Services are provided on a "best effort" basis. While we strive for high uptime, we do not guarantee uninterrupted service availability. Planned maintenance will be announced when possible. We are not liable for lost revenue, data, or business opportunities due to service interruptions.

11. Force Majeure

We are not liable for delays or failures caused by events beyond reasonable control.

12. Modifications

We may modify services or these terms with advance notice. Continued use constitutes acceptance.

13. Entire Agreement & Superseding Effect

These terms constitute the entire agreement between the parties and supersede all prior or contemporaneous agreements, understandings, and communications, whether written or oral, relating to the subject matter herein.

14. Mobile App Services

Services Provided

• Design, development, and publishing of a custom branded mobile app on the Apple App Store and Google Play Store
• Online ordering integration within the mobile app
• Push notifications for promotions, order updates, and announcements
• Ongoing app maintenance, updates, and support
• Location-based app features for multi-location businesses

Pricing

• Mobile app service fees are specified in the client's service agreement and billed on a recurring basis
• 24TechDesign reserves the right to introduce transaction fees for orders placed through the mobile app with a minimum of 30 days written notice
• All fees are non-refundable

Developer Account Fees

• Apple Developer and Google Play Developer account fees may be covered by 24TechDesign or by the client, as specified in the client's service agreement

App Store & Platform Risks

• 24TechDesign is not liable for app rejections, removals, or policy changes imposed by Apple or Google
• App store review processes are outside our control; timelines for approval or updates may vary
• Changes to app store policies may require modifications to app functionality; such changes will be communicated to the client

Limitations of Liability for Mobile App

• 24TechDesign is not liable for failures in online ordering processed through the mobile app, including but not limited to order loss, incorrect orders, or payment processing errors
• 24TechDesign is not liable for data loss resulting from device failures, OS updates, or app store changes
• 24TechDesign is not liable for compatibility issues arising from specific devices, operating system versions, or third-party software
• 24TechDesign is not liable for outages or failures caused by third-party services (POS systems, payment processors, push notification services)
• 24TechDesign is not liable for any lost revenue, business opportunities, or consequential damages related to mobile app downtime or functionality issues

Ownership

• All app source code, architecture, and custom systems remain the property of 24TechDesign
• Client retains ownership of their branding, logos, content, and customer data
• Client receives a non-exclusive license to use the app while subscribed

Cancellation of Mobile App Services

• Either party may cancel mobile app services with 30 days written notice
• Upon cancellation, the app will be removed from the Apple App Store and Google Play Store
• Client data and content will be available for export for 30 days following cancellation

15. End Customer Accounts

End customers create accounts managed by 24TechDesign's platform using phone number verification (SMS one-time passcodes). Account credentials are shared across the platform; creating an account at one merchant allows sign-in at other merchants on the same platform.

Each merchant's data — including loyalty points, order history, and preferences — is isolated and independent. Deleting an account at one merchant only removes that merchant's data. The authentication account (phone number) is permanently deleted when no merchant accounts remain.

Full platform-wide deletion is available by contacting contact@24techdesign.com.

16. SMS, Email & Push Notification Communications

End Customer Communications

End customers may receive SMS messages, emails, and push notifications through the platform, including but not limited to:

• Order confirmations, updates, and receipts
• One-time passcodes for account verification
• Promotional offers, discounts, and marketing campaigns
• Loyalty program updates and reward notifications
• General announcements from the merchant

Consent & Opt-In

• End customers provide consent to receive communications when they create an account, place an order, or opt in through the website or mobile app
• Customer contact information may be synced from the merchant's POS system; merchants are responsible for ensuring that customers listed in their POS have provided appropriate consent to receive communications
• 24TechDesign is not liable for communications sent to contacts provided by the merchant without proper consent

Opt-Out

• End customers may opt out of promotional communications at any time by replying "STOP" to any SMS message, using the unsubscribe link in emails, or adjusting notification preferences in the app
• Transactional communications (order confirmations, verification codes) cannot be opted out of while using the service
• Standard message and data rates may apply to SMS communications

Merchant Responsibilities

• Merchants are solely responsible for the content, frequency, and legality of promotional campaigns sent through the platform
• Merchants must comply with all applicable laws and regulations regarding electronic communications, including CAN-SPAM, TCPA, and any state or local regulations
• 24TechDesign provides the tools for sending communications but is not liable for any consequences arising from merchant misuse, excessive messaging, or non-compliant content

17. Loyalty Program

Program Overview

The loyalty program allows end customers to earn points on qualifying purchases and redeem rewards as configured by the merchant. The program is powered by 24TechDesign's platform and data is stored in 24TechDesign's systems.

Merchant Responsibilities

• Merchants control the configuration of their loyalty program, including point values, reward tiers, and available rewards
• Merchants are solely responsible for the creation, fulfillment, and honoring of all rewards and discounts offered through the loyalty program
• 24TechDesign is not liable for disputes between merchants and customers regarding loyalty rewards, points balances, or reward fulfillment

Points & Rewards

• Loyalty points have no cash value and are non-transferable between merchants
• Each merchant's loyalty data (points, rewards, history) is isolated and independent from other merchants on the platform
• Rewards may include discounts, free items, or other benefits as determined by the merchant

Data & Platform Access

• Loyalty program data, including points balances, transaction history, and customer participation records, is stored and maintained by 24TechDesign
• 24TechDesign retains access to loyalty program data for platform operation, analytics, service improvement, and support purposes
• Merchants may access their loyalty program data through the platform dashboard
• Upon termination of services, merchants may request an export of their loyalty program data within 30 days

Program Modifications

• Merchants may modify their loyalty program settings at any time through the platform
• 24TechDesign reserves the right to update loyalty program features, functionality, or platform capabilities with advance notice
• 24TechDesign is not liable for any impact on end customers resulting from merchant changes to loyalty program terms, rewards, or point values